Refund policy
This policy applies to all purchases made through the PopCarton website, operated by Bascora Ltd (Company No. 17119057), registered at 5 Brayford Square, London, E1 0SG.
PopCarton is a wholesale and trade supplier. By placing an order, you confirm that you are purchasing for business purposes and not as a consumer.
1. Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrectly supplied item, please contact us within 48 hours of delivery at hello@popcarton.com with your order number and photographic evidence. We will arrange a replacement or credit note at our discretion.
2. Returns
We do not accept returns on correctly supplied goods unless agreed in writing prior to the return. All goods must be inspected upon delivery and any discrepancies reported within 48 hours.
Goods returned without prior written authorisation will not be accepted and may be returned to the sender at their cost.
3. Non-Returnable Items
The following items cannot be returned under any circumstances:
- Opened, used, or unsealed disposable products
- Custom or bespoke orders
- Items that have left our warehouse in satisfactory condition and have been correctly supplied
4. Order Cancellations
Orders may be cancelled prior to dispatch by contacting us at hello@popcarton.com. Once an order has been dispatched, it cannot be cancelled and the standard returns policy applies.
5. Refunds & Credits
Where a return or refund is approved, we will issue either a credit note or a refund to the original payment method within 5–10 business days. Original shipping costs are non-refundable unless the return is due to our error.
6. Disputes
Any disputes regarding orders, deliveries, or invoices must be raised in writing within 7 days of the delivery date. Claims raised after this period may not be accepted.
8. Contact
For all returns and refund queries, please contact us at hello@popcarton.com or via our Contact page.
Last updated: September 2026